Recent Posts

Fireproofing your Ashtabula home during the COVID-19 Quarantine

3/26/2020 (Permalink)

image of homeowner carefully making sure the windows to his home open and close correctly At home disasters with everyone in the home are the last thing anyone wants during this time.

In these uncertain times, one thing is certain: We have a lot more time on our hands right now. Between working from home, homeschooling our kids and passing the time with Netflix and board games …  spending more time at home is the new norm.

There are also ways to productively spend time at home when you’re looking for new things to do. Now can be a time to think about fire safety and prevention.

Here are several things you can do at home to keep your home safe.

  1. Check smoke alarms throughout the house and clear any dust from the devices to ensure they are working properly.
  2. Check electrical cords around the house for faulty or frayed wiring.
  3. Check that outlets are not overloaded or overheated.
  4. Check for any plugs that rattle or have loose covers.
  5. Check behind your washer and dryer and clean out the lint from the tubing.
  6. Test that all windows open properly.
  7. Clean the grill if you have one.
  8. Plan a fire escape safety drill with your family.

You can make a day out of it and have the entire family participate! At home disasters with everyone in the home are the last thing anyone wants during this time. This kind of prevention will lower the chances of a disaster even starting.

To learn more about SERVPRO® of Ashtabula & North Trumbull County’s fire damage cleanup & restoration info click here.

Pathogens and the Spread of Disease – What Do We Know?

3/26/2020 (Permalink)

image of an air borne viral pathogen cell Pathogens can cause diseases that range in severity. Viruses can cause infections, many of them are contagious.

We can certainly all agree that life as we know it has changed dramatically over the past few years. It has changed drastically over the past decade. Our health and well-being are front and center, with the recent quarantines implemented across the country and around the world.

We are learning more and more each and day about illnesses, its causes, the ramifications, precautions and most importantly, we are becoming more in tune with our own bodies. Here are a few bits of information to help you understand the nature of this recent pandemic.

Did you know your body is naturally full of microbes?  These microbes can cause problems if your immune system is weak or if they manage to enter a sterile part of your body. Pathogens are different and can cause disease upon entering the body. Given a host, a pathogen will thrive and survive.

Pathogens can be transmitted a few ways depending on the type. They can be spread through skin contact, bodily fluids, airborne particles, contact with feces, and touching a surface touched by an infected person.

The most common and most frequently discussed pathogens is viruses. Viruses are made up of a piece of genetic code, such as DNA, and they are protected by a coating of protein. Viruses feast on host cells in your body. Antibiotics do not kill viruses and are deemed ineffective as a treatment for viral infections.

Diseases Caused by Pathogens

Pathogens can cause diseases that range in severity. Viruses can cause infections, many of them are contagious. These types of viruses are the common cold, flu, meningitis hepatitis and HIV to name a few.

SERVPRO of Ashtabula & North Trumbull County can clean, sanitize and disinfect your facility and its contents. The fight against this pandemic is real and we are doing our part to assist those in need.

Have your facility professionally cleaned and sanitized by reaching us at 440-319-3360. Or visit our website for more information on our cleaning and disinfecting services.

Teamwork Matters

3/26/2020 (Permalink)

'teamwork' graphic showing different illustration of people doing different tasks SERVPRO of Ashtabula and North Trumbull Counties has the teamwork and knowledge it takes to get the job done

When you are hit with the unexpected, whether it is from water damage, fire damage or sanitation caused by this pandemic.  You need to know that you can have the confidence in the company you called to clean up the mess.  SERVPRO of Ashtabula and North Trumbull Counties has the teamwork and knowledge it takes to get the job done. We have a system that starts the minute we receive a call.

Everything starts with our customer service reps who answer the phone with the utmost professionalism and empathy. They will make sure to get the right information so we can get the right sales rep to you. As soon as they receive information from the customer, they send the information to the sales rep who will contact you immediately.

The sales rep will call you by name with an understanding of what you are going through. The rep may ask a few more questions just to get better understanding of the damage and set up an appointment to see the damage first-hand. Once they meet at your home or business, they will look for safety hazards, inform you as to what needs done, walk you through our paperwork for authorization to perform work and scope out the work for the production crew. As the rep is finishing the scope, he will call in the crew and crew chief to come in.

Once the crew chief and production technicians arrive, they will be introduced to you and receive the scope from the Sales rep. When scope is handed to the production crew, they will begin the cleanup. They will stay until the work is done or they come to a part of the job where they can go no further at the time.  All of this will be communicated with the customer. During every step of this process the team is communicating with production manager, so he knows whether they need more technicians or scheduled for another day.

You see with any cleanup there are a lot of moving parts but when everyone is doing their part that is great teamwork. So, if you are need of water damage, fire damage or sanitizing due to the OVID-19 call SERVPRO of Ashtabula and North Trumbull counties @ 440-319-3360. I promise you will receive great teamwork and service.

Practicing Safe Social Distancing

3/24/2020 (Permalink)

image of social distancing and three people separated by arrows One thing is for sure true; the best thing we can do to slow the spread of COVID-19 is to practice social distancing

The coronavirus (COVID-19) outbreak has many of us feeling stressed and overwhelmed. New updates, rumors, and other’s opinions are bombarding social media. It can be difficult to differentiate between what is the truth and what may be false. Here at SERVPRO, we are doing our best to not only follow the guidelines set forth by the CDC, but also to protect others with our disinfecting services. What we do know is that the best thing we can do to slow the spread of COVID-19 is to practice social distancing. Below are five tips on how to practice safe social distancing.

  1. Maintain a social distance when leaving the house

If you have to leave the house, it is recommended to maintain at least six feet between you and others that are non-family members. Do your best to stay physically away from people who you do not live with.

  1. Reduce the frequency of going to stores and restaurants.

Getting food is necessary, however, you should do your best to limit the number of times you go out. Try your best to go during hours that are not very busy.

  1. If you are feeling sick, stay home

It is very important that you stay home , especially if you aren’t feeling well. If it is imperative that you leave the house, be sure that you wear a mask to protect others around you.

  1. Wash your hands often

Although most of us know this one, it can never be said too many times. Washing your hands is one of the most effective ways you can slow the spread of the virus. Wash for at least 20 seconds with warm water and soap. Also, try your best to avoid touching your face throughout the day.

  1. Try to maintain social connections over the phone

Even if we feel confined to our homes, we should still do our best to continue our everyday routine. If you begin feeling a little stir crazy, go outside for a walk or call a friend.

 For more reliable information on COVID-19, or to find answers to questions you may have, visit the CDC website, or the Ohio Department of Health Coronavirus website.

 https://www.cdc.gov/coronavirus/2019-ncov/index.html

 https://coronavirus.ohio.gov/wps/portal/gov/covid-19/

The SERVPRO Difference

3/24/2020 (Permalink)

image of many SERVPRO® vehicles lined up and parked SERVPRO’s team of experts are there to answer all your questions, ensure all water damage is taken care of, and protect your contents

When severe spring storms strike, SERVPRO is always here to help. The residents of northeast Ohio are no stranger to heavy rains and thunderstorms this time of year. Unfortunately, this means some people will be dealing with a flooded basement. It may seem like you have thousands of worries and questions if you end up with a flooded basement. Thankfully, SERVPRO’s team of experts are there to answer all your questions, ensure all water damage is taken care of, and protect the contents in your basement.

 It can be devastating to see your personal belongings damaged in a flood, and we know how scary that can be. That’s why at SERVPRO, we make sure we take extra care of your belongings. Our state-of-the-art equipment is able to dry out your basement, and the wet items in it. We also ensure that other items that may not have gotten wet are kept safe. Our team will pack and store these contents during the entire mitigation process.

 If you are experiencing water damage in your basement, reach out to SERVPRO with any questions you may have. We are available 24/7 and want to help you protect not only your home, but your belongings as well. Give SERVPRO of Ashtabula and North Trumbull Counties a call at (440) 319-3360 to begin restoring your home, “Like it never even happened.”

Fire Damage Means Water Damage in Jefferson Area

3/19/2020 (Permalink)

image of a firefighter with hose extinguishing large building fire Before one can even begin to clean the damage from the fire itself, the water used by the firefighters must be addressed.

Fire damage in your home or business can be a devastating experience. It is as though your world comes to a screeching stop. The damage from the fire, smoke and soot can take weeks or even months restore.

Before one can even begin to clean the damage from the fire itself, the water used by the firefighters must be addressed.

“Water”? I thought it was fire damage. In most fires there is also water damage caused by the Fire department efforts. Sometimes, homeowners take matters into their own hands and try to put out the fire.  

Regardless of who extinguishes the fire, you need to react quick and get a restoration company in to dry the place out before mold begins to grow.

The sooner the wet materials are removed or dried, the sooner the restoration of the fire damage can begin. SERVPRO of Ashtabula and North Trumbull County has the experience and training to understand that with fire jobs, there usually comes water mitigation.

Call the professionals who now how to handle the intricacies of any restoration job. Whether it is fire, water or mold, SERVPRO of Ashtabula & North Trumbull County is ready 24/7 and with a quick response.

Call us at 440-319-3360 and you’ll be back on your way to a full recovery.

Commercial Preparedness with a Local Restoration Team in Ashtabula, OH

2/25/2020 (Permalink)

fire damage on brick building with structure falling apart SERVPRO is here to help if commercial property is ever under the threat of fire, water, or mold. We are locally owned and available 24/7.

As a commercial business owner, you have vendors/contacts for water, electricity, gas... but what about when one or all utilities are the cause of a major disaster? Do you know who to call?

SERVPRO of Ashtabula & North Trumbull County is here to help with our Emergency Ready Profile and disaster recovery services. Whether your facility is a nursing home, a factory, or even a hospital – our profile can help you minimize recovery time for any size disaster.

What is an ERP?

An Emergency Ready Profile is an online-based (but also physically accessible) directory of all things relevant to the makeup and layout of your property. It includes locations of major utility shutoffs and even where you would like your restoration crew to park in the event of a disaster.

What’s the catch?

An ERP is performed and delivered from our team to yours, at NO cost. That’s right, this useful tool is free service offered by your local restoration company in Ashtabula, OH at no charge to you.

What’s the purpose?

An ERP helps you recover from a disaster by equipping you, your team, and our team of the most essential information required in the event of a fire, water, or any kind of incident. Let’s say your building floods, our team will use the profile to locate and save your server from incurring any water damage.  This is only an example from a multitude of possible scenarios depending on the type and size of the disaster at your facility.

To learn more about our Emergency Ready Profile or to jump-start your team’s readiness for unexpected disasters, give us a call today at 440-319-3360. We’d be happy to answer any questions you may have.

SERVPRO is here to help if commercial property is ever under the threat of fire, water, or mold. We are locally owned and available 24/7.

The Importance of Continuing Education

2/20/2020 (Permalink)

schedule of tentative continuing education classes for 2020 year If you are an agent or adjuster that needs continuing education credits give SERVPRO of Ashtabula & North Trumbull Counties a call at 440-319-3360.

DID YOU KNOW…

SERVPRO of Ashtabula & North Trumbull Counties offers Continuing Education (CE) Classes for insurance agents and adjusters throughout the year. Our CE classes range from Water & Fire Restoration to Mold Remediation and even includes Ethics. 

We have certified instructors in the restoration field that teach classes in a way that is helpful, interesting, and educational.  All SERVPRO instructors go through very specific training and have mitigation experience.  

SERVPRO believes that educating insurance agents in restoration is very important to building relationships. It also helps agents gain a detailed understanding of the restoration process.  This includes not only the processes we use in restoring homes but also the way in which technology has taken over the industry.

SERVPRO believes that the more detailed our information is, the better trust agents and adjusted can have in the work we do. So, when an agent or adjuster leaves one of our Continuing Education classes, they will feel more informed to make the necessary decisions as a representative for their clients through the claim process.

Claims decisions are very valuable, our hope is that with this information agents and adjusters can make informed decisions about filing a claim.

If you are an agent or adjuster that needs continuing education credits give SERVPRO of Ashtabula & North Trumbull Counties a call at 440-319-3360.     

Water Main Breaks in Wintry Ashtabula, OH

12/19/2019 (Permalink)

City workers tending to a water main break on the street in winter weather During extremely cold winters, the number of water main breaks will likely double the number of breaks that occur in the summer months in NE Ohio

The winter storms in Northeast Ohio can be absolutely brutal on homeowners! People who live on the border of Lake Erie in Geneva, Madison, Ashtabula and Conneaut are particularly at risk.  They expect lots of snow, high winds and frozen pipes that lead to water main breaks.

To understand how a water main break occurs, requires a small science lesson. As temperatures drop and reach levels below 32° F the moisture in the ground begins to freeze. As the temperature continues to drop, the deeper the freeze.

As the freeze line drops lower and lower beneath the surface, pressure begins to mount on anything underground.  This is where most of the water distribution lines and service pumps are located. Most water lines are designed to withstand approximately 200 lbs of soil pressure.

During the harsh winters in Northeast Ohio, the frozen ground is now exerting 400 lbs or more of pressure on the lines. As a result, the metal water lines, now fully contracted, become more likely to fracture.

The age of the water lines is also a contributing factor. The older the material, the more brittle the line. The susceptibility to break or fracture obviously increases.

The mains installed made after 1970 are made from stronger and more flexible metals. Those made prior to 1970 were made of cast iron and not as flexible, thus increasing the likelihood of a crack or break.

During extremely cold winters, the number of water main breaks will likely double the number of breaks that occur in the summer months in Northeast Ohio.

The secondary damage that a water main break can create will affect homeowners in those areas. Flooding, sewer & drain backups and keeping healthy water flowing are of great concern.

SERVPRO of Ashtabula and North Trumbull County provides emergency 24/7 services for water mitigation and restoration.

Our technicians will arrive within 90 minutes of your call and begin the process of returning your home to preloss condition. Our goal is to make it “Like it never even happened.”

Restoration of Fire Damaged Items in Ohio

11/22/2019 (Permalink)

salesman in servpro uniform holding giant teddy bear next to young girl smiling In all things, all situations, there is a silver lining to be found! Pictured: SEVRPRO Leader, Mike Arnold Sr. & two happy campers!

As an individual, whom has chosen a career in Water and Fire Restoration, one of the things that never gets easier, is seeing an individual or family in distress.

Generally, due to the SERVPRO response time, when we arrive on site, our customers can many times, still be in shock. When this is the case, it becomes imperative for me to bring a calming, reassuring, organized and meticulous presence to the situation.

Every situation is different.

Every customer has unique concerns, worries and fears. My initial objective is to simply listen and glean from this individual, what those concerns, worries and fears may be.

Next, I will do my absolute best to communicate how SERVPRO will address each concern and most importantly, highlight any and all bright points of the situation at hand. This communication is essential in effectively serving our customers in any restoration process.

Allow me to share with you a Fire and Smoke situation, that I am quite proud of and will forever reside in my fond memories.

In the spring of 2019, I was dispatched to a fire in Ohio. When I arrived, I met with a single mother with a young daughter. This young lady was surprisingly, calm and especially grateful that her and her daughter were alive and healthy.  I proceeded to walk through the home, assess the damages and concurred, they were fortunate to have walked away from that fire unharmed.

As we walked through, the mother conveyed the usual concerns. “Where am I going to go?” “What will my daughter wear to school?” “How will I replace all her belongings?”

Her questions were selfless! Her concerns were solely based on her daughters needs and well-being.

We continued walking through the home, evaluating the severity of damages. It was apparent and extremely unfortunate that not much of their belongings would be salvaged. The fire had done a great deal of damage. When we came upon her daughter’s room, the emotions heightened. Again, gratitude that they were okay, dismay as we viewed the charred remains of her child’s room and belongings. At this point the mother again had more questions.

One item this mother continued to gravitate toward and displayed great anguish over, was a teddy bear that belonged to her little girl. This teddy bear was an extremely sentimental item and was originally white, purple and pink. The bear was now covered in soot and resembled an awful grayish-brown color.

I listened as she expressed how much her child loved that bear and how she would certainly be devastated upon the discovery of this loss. Her entire home in ruins, but this bear, this bear was the one thing she continued to gravitate toward.

SERVPRO is the industry leader in fire restoration. We have many resources at hand for removing soot and odor from items such as furniture, clothing, shoes, building materials and yes, even teddy bears! As fire restoration specialists, many times, items that appear to be lost can be restored.

I quietly bagged the teddy bear, as not to call her daughters attention to the matter. I brought the bear to our facility and turned it over to our ESPORTA experts. These are the individuals that daily restore items damaged by water, sewer, smoke and soot.

A few days later, I had the great privilege of calling this mother and reporting to her that Mr. Teddy Bear was restored! Her daughter who was still not aware that we had the bear, visited our facility and I was able to surprise her with the restored bear! It seems a small thing in the grand scale, but it wasn’t small to this family. I was so thrilled to be a part of this reunion and extremely proud of the effort and attention that our staff put into this restoration. I am also happy to report that this young mother and her daughter are back in there new renovated and restored home.

In all things, all situations, there is a silver lining to be found!