What our Customers say...


SERVPRO was a "ray of sunshine" during a unexpected, stressful home emergency (sump pump failure, basement collecting water). Their professionalism and kindness made the situation manageable. They helped me in handling the insurance claim as well as ensuring my home would be as good as new. I loved that I was able to talk with a 'human' and that they responded immediately even though it was 'after hours.' Their quick response helped keep damage to personnel items to a bare minimum. I have and would recommend them to anyone that has a similar problem. All employees that I interacted with were professional, kind, and wonderful to work with. Thank you SERVPRO. 

GREAT Staff!! 

Quick and easy process with designing the ERP. Very user friendly app to access on my phone.

A great company to work with!

SERVPRO delivered quick and efficient service in a very professional way, when our situation became more complicated than typical jobs, SERVPRO approached that complexity with diligence and spiritual generosity. I would not hesitate to call them again should we need their services. Thank you for a job well done.

Very good communication during an overwhelmingly stressful situation. SERVPRO was available every step of the way to answer my questions, explain the process, and work with the insurance company. After their work was done, they even cleaned up and took the trash with them. I am impressed with their professionalism and highly recommend them.

Came out in the middle of the night and started the drying, were quick and professional.

SERVPRO cleaned the duct work at a farmhouse I purchased that needed a full remodel. SERVPRO was timely, professional and did an excellent job. It was shocking what came out of the duct work after a remodel. I will use them again!

Very professional and prompt. The reason I selected this company over 2 other quotes was because the sales rep followed up with me prior to actually booking the appointment. Other companies never returned calls after giving me an initial quote. The team that did the job was very thorough and prompt.

Our basement had a sewer back up and flood and I called you around 10 p.m. on a Saturday night. By 11:30 p.m. there were 4 trucks and 6 people at my house cleaning up the mess. The primary crew stayed at my house until 4 a.m. and ensured that the mess was cleaned up. I don’t have enough nice things to say about your organization. Everyone was amazing and you made the process as easy as possible. Thanks again. And a special thanks to Mitch and his crew for working tirelessly through a Saturday night to clean up my basement.

Hard working, reliable, GREAT PEOPLE! Loved our team from start to finish! I would use SERVPRO every time! 

I am an insurance agent (for 20 years) and never experienced a claim so I never really knew who to recommend to my clients nor did I know what to tell them to expect. I now know first hand and will refer SERVPRO to them if asked for a referral. Each person/employee that came to my house was friendly, helpful and very professional. Thank you all for making this experience stress free!

"SERVPRO was prompt and courteous in my time of need. Other companies would not take my call. Thank you for saving my house!"

"I was very satisfied with the quality of the service. They were very thorough and did an outstanding job!"

SERVPRO is awesome. Response time was incredible.

As soon as I called, they responded right away. Every time the crews told us they were coming, they were right on time. They did a nice job. 

Dear Mike,

We would like to take the time to thank you and your wonderful crew on the clean up and restoration of our basement when it flooded.  We were extremely pleased with SERVPRO from the quick response in calling us right back to showing up the very next morning.  You and your team were very professional from start to finish ,and helped ease our traumatic experience with loosing just about everything in our basement. Your advice on how to organize what was staying and what was being disposed of was a huge help to us and to your crew.
It was extremely nice that you stayed in constant contact with us not just during the removal of our ruined property and drying of our basement but to keep checking on us afterwards. Your crew came in and was not just friendly but extremely caring not just to how they treated us but with the removal of our loss property. They had actually helped recover some things that we thought was lost. All of you went beyond what was required. Having you and your team in our home wasn't like dealing with a company, it was feeling like being helped by friends. Companies don't keep calling you back to see how you are doing after the job is done and they have their money. You took the time out of your busy day when you didn't need to just to ask " how are you guys doing?"
That means more than you ever know.
Mike and Tina 

Great employees!

Thank you for doing an excellent job in the restoration of my rental property in Girard, OH 44420. 

The extensive water damage occurred in the evening of November 16, 2016. I called SERVPRO at 8 in the evening and they came out that night to dry out the home. 

Andrew Dobson was very professional and great to work with. 

To Whom it May Concern:
Recently I had a flood in my basement and I called many places for service. I had a very difficult time finding a company willing to service me immediately until I luckily fell upon your business. I very much appreciated the quick and willing response to my emergency. The workers were always prompt, pleasant and positive which was extremely helpful during this very stressful time. They acted with professionalism and were dedicated to doing a job well done. I will definitely recommend your company and praise the top quality service you provide.
With sincere gratitude,

Everything went well. The team was very responsive and got everything back to normal.

Michael Arnold was always available - very personable, planned the process, makes us want to use SERVPRO again if needed & tell friends!

Michelle, Ashley, And Mr. Morja went above and beyond! Thank you for your professionalism and for working in the cold.

Great Service!

Good! Everything was well done. 

Very good service! The crew was very professional and knowledge.

Great job! Nothing like this had ever happened to me before, they were wonderful and everything went well.

Great! Team was professional and on task! They were very polite and did a superb job. Everything was finished completely and done in a timely fashion.

“Great service, the professionalism impressed me the most.”

Great service and great professionalism.

"Excellent job done! 

Results were even better than expected."

Dear SERVPRO of Ashtabula & North Trumbull Counties,

I would like to extend my thanks to all associated with SERVPRO of Ashtabula & North Trumbull Counties for their assistance to flood victims of Hurricane Mathew.

The services you are providing to Ashtabula and North Trumbull Counties are needed and appreciated. You are a sincere contributor to the community, and your services help many everyday. Your willingness to help those in need in our community and beyond should be seen as an example to all. Thank you for all you do. 

You make me so proud to represent the 32nd district. If I can ever be of assistance, please do not hesitate to contact my office. 

I could not have been happier with the team’s expertise, their workmanship and their attention to detail.

We at Southington Schools were very fortunate to have SERVPRO as our disaster recovery team this summer following our June 25, 2016 fire here at the school.

With that being said, I have always been of the attitude that is all starts at the top. 

Project Manger for us was Michael Arnold. We cannot tell you how fortunate we were. There were plenty of outside circumstances that could have contributed to this situation, quite frankly, becoming a horrible setting for all of us. However, it was not. 

Dealing with a staff of educators at the beginning of the school year is not an easy task. This incident could have made it much more difficult, but, it was not. We attribute that to Michael and his attention to detail. Every staff member echoes my opinion. 

As you can see, I as Superintendent of Schools, recommend SERVPRO, and more importantly Michael without hesitation. This simple letter of recommendation is minor compared to our true feeling. I implore whoever reads this to call me so that I may further express my satisfaction during our ordeal.

Good Job!

They were all very helpful and nice!! They put my bed together also which I really appreciated. Thank you, SERVPRO!

The personnel were knowledgeable, considerate and very helpful. We are happy with SERVPRO!

Everyone was very professional and helpful. Very happy with SERVPRO!

SERVPRO answered all my concerns and actually gave me a personal phone number if needed on weekends.

SERVPRO is fast, corteous, professional and I highly recommend to anyone needing help in a crisis.

Very professional and courteous!  

Everyone was so nice, respectful and understanding, especially the marketing representative and contents manager. The guys were nice as well when they delivered my furniture. Last but not least, the office manager was very understanding and compassionate of others and myself. With that being said, thank you so much team! May God bless you all!

Great fast company... Dependable, courteous and friendly! Great company!

The crew was great and did a very good job!

Everyone was amazing!

Your crew chief put me and my family at ease. He was kind, courteous and informative.

Excellent service from SERVPRO and their crew!

The SERVPRO team was very professional. The daily work performed by the crews was well appreciated. The crews on site were hard working along with all the employees of SERVPRO.

They have it down! Thanks for making a difficult situation easier.

Great staff!! Everyone was very helpful, polite and understanding due to the fact I had surgery the week before the incident.

Your crews are an asset to the company! How wonderful!

The staff was very cooperative and professional. Great staff!

SERVPRO did a wonderful job! The crew was a pleasure to be around. They explained things very well and went the extra mile in all that they did.

Very nice! I would use SERVPRO again if need be!

Everything was on time and well done. I would recommend your services to my friends – you get the job done! Very professional and courteous! Very polite crew!

Just keep doing what you do!

They did an excellent job!

Thank you, SERVPRO! You did a great job!

The SERVPRO team did a great job!

SERVPRO answered all of my questions.

Staff was exceptional!

The SERVPRO team did a very good job.

All were very kind and patient with my questions & concerns.

The crew was instrumental in making a horrible situation better; their promptness and willingness to please will always be the remembrance.

Keep up the good work!

The follow up by the sales/marketing team was outstanding and made it a better experience – thank you!

Onsite personnel were great. Very professional.

I really appreciate all the work your firm has done.

I am very appreciative and satisfied with all you have done for me during this stressful time.

Exceptional service and added help with sump pump repair!

Everyone was excellent!

Really appreciated the promptness and courtesy gives at this stressful time!

Great people to work with. Very friendly crew!

Excellent service - very professional and helpful.

Very professional and courteous – would recommend them to anyone!

Thank you for responding so quickly!

Very professional! I was able to continue with business operations. Excellent job!

Good people! Amazing crews!

Thank you so much for all of your help! Our furniture looks and smells great. Your staff is extremely friendly! Thanks again!

Your carpet cleaning crew is awesome! We can’t wait to have them back to clean them again!

Used SERVPRO for my second loss - they came quickly and saved my carpet!

Thank you, SERVPRO! All 10's!

I am thoroughly impressed with the degree of professionalism, expertise and efficiency of SERVPRO! Performance was excellent!

I appreciate the quick response from the first call to on site – that is extremely important & they came through.

Very professional! I was able to continue with business operations. Excellent job!

Very happy!

Your crew was great!!

Nice people – every one of them!

Everything was great! Awesome job!

Very professional, courteous & timely service.

Thank you for your assistance!

Excellent communication & professionalism both in office & on site teams

The crew was great! Need more people like them!

The team did a fantastic job! Thank you for your support!

Keep up the good work!

The techs were friendly, polite and great people!

Very polite & helpful!

Great job overall! We could not have asked for a better, more professional team! I am confident that the crews have restored our basement to a better state.

Excellent job in cleaning up!

Crews did a great job when they came!

Completely satisfied with all work performed!

Very professional and courteous!

Nice, clean cut crews!

I made a call to SERVPRO at 6:00 PM on a Saturday. They were on site by 7:00 PM!! Amazing service. With me being away, they worked great with my people at the home.

Very hard workers at SERVPRO!

I would recommend them to everyone! Very hard workers and they couldn’t be any nicer.

The crew was very helpful!

Couldn't be better. Great people!

Everyone was excellent!

Everyone has been very helpful and fast!

We were impressed with your crew. Very professional and very expedient. I would recommend your company in a second. Thank you for making this just a bit easier. It's appreciated.

The team members were awesome, friendly and did a wonderful job!

They were very courteous. It was a pleasure having such nice gentlemen during the cleaning process.

Very thorough - polite & courteous! Thank you!

Great workers - clean and reliable!

I honestly could not be happier with SERVPRO for their help. They were prompt, helpful, knowledgeable and flexible.

I was very impressed with Jim Dobson's customer service. He was prompt with professional educated solutions. I look forward to working together in the restoration process.

I'm very impressed with the service and professionalism.

Very prompt and professional!

The thoroughness and professionalism of the team impressed me very much.

Excellent service from Mike Arnold and his crew.

The SERVPRO team was very professional. The daily work performed by Tyler, Devon and Shelby was well appreciated. Those three individuals were hard working along with all the employees of SERVPRO.

Thanks so much. Mike, I will never forget your thoughtfulness.

Great Staff! Everyone was very helpful, polite and understanding due to the fact I had surgery the week before the incident.

Thank you for everything! You guys were amazing to work with!

So excited to strut my almost new "COACH" bag tomorrow. It looks so nice and clean. Job well done!! Thank you so much for the time and effort in cleaning it.