What our Customers say...

Water Damage Testimonials

SERVPRO was a "ray of sunshine" during a unexpected, stressful home emergency (sump pump failure, basement collecting water). Their professionalism and kindness made the situation manageable. They helped me in handling the insurance claim as well as ensuring my home would be as good as new. I loved that I was able to talk with a 'human' and that they responded immediately even though it was 'after hours.' Their quick response helped keep damage to personnel items to a bare minimum. I have and would recommend them to anyone that has a similar problem. All employees that I interacted with were professional, kind, and wonderful to work with. Thank you SERVPRO. 

— Jennifer J. in Austinburg, OH

Our basement had a sewer back up and flood and I called you around 10 p.m. on a Saturday night. By 11:30 p.m. there were 4 trucks and 6 people at my house cleaning up the mess. The primary crew stayed at my house until 4 a.m. and ensured that the mess was cleaned up. I don’t have enough nice things to say about your organization. Everyone was amazing and you made the process as easy as possible. Thanks again. And a special thanks to Mitch and his crew for working tirelessly through a Saturday night to clean up my basement.

— Michael S. in Ashtabula, OH

Hard working, reliable, GREAT PEOPLE! Loved our team from start to finish! I would use SERVPRO every time! 

— Nicole S in Campbell, OH

I am an insurance agent (for 20 years) and never experienced a claim so I never really knew who to recommend to my clients nor did I know what to tell them to expect. I now know first hand and will refer SERVPRO to them if asked for a referral. Each person/employee that came to my house was friendly, helpful and very professional. Thank you all for making this experience stress free!

— Sandra M in East Palestine, OH

"I was very satisfied with the quality of the service. They were very thorough and did an outstanding job!"

— Steven in Geneva, OH

As soon as I called, they responded right away. Every time the crews told us they were coming, they were right on time. They did a nice job. 

— Charlotte M. in Andover, OH

Dear Mike,

We would like to take the time to thank you and your wonderful crew on the clean up and restoration of our basement when it flooded.  We were extremely pleased with SERVPRO from the quick response in calling us right back to showing up the very next morning.  You and your team were very professional from start to finish ,and helped ease our traumatic experience with loosing just about everything in our basement. Your advice on how to organize what was staying and what was being disposed of was a huge help to us and to your crew.
It was extremely nice that you stayed in constant contact with us not just during the removal of our ruined property and drying of our basement but to keep checking on us afterwards. Your crew came in and was not just friendly but extremely caring not just to how they treated us but with the removal of our loss property. They had actually helped recover some things that we thought was lost. All of you went beyond what was required. Having you and your team in our home wasn't like dealing with a company, it was feeling like being helped by friends. Companies don't keep calling you back to see how you are doing after the job is done and they have their money. You took the time out of your busy day when you didn't need to just to ask " how are you guys doing?"
That means more than you ever know.
 
Sincerely,
Mike and Tina 
— Mike and Tina G. in Vienna, OH

Thank you for doing an excellent job in the restoration of my rental property in Girard, OH 44420. 

The extensive water damage occurred in the evening of November 16, 2016. I called SERVPRO at 8 in the evening and they came out that night to dry out the home. 

Andrew Dobson was very professional and great to work with. 

— Joanie P. in Austintown, OH
To Whom it May Concern:
Recently I had a flood in my basement and I called many places for service. I had a very difficult time finding a company willing to service me immediately until I luckily fell upon your business. I very much appreciated the quick and willing response to my emergency. The workers were always prompt, pleasant and positive which was extremely helpful during this very stressful time. They acted with professionalism and were dedicated to doing a job well done. I will definitely recommend your company and praise the top quality service you provide.
 
With sincere gratitude,
Carol
— Carol R. in Conneaut, OH

Everything went well. The team was very responsive and got everything back to normal.

— Jerry R. in Warren, OH

Michael Arnold was always available - very personable, planned the process, makes us want to use SERVPRO again if needed & tell friends!

— Barbara T. in Newton Falls, OH

Great job! Nothing like this had ever happened to me before, they were wonderful and everything went well.

— Willie W. in Youngstown, OH

“Great service, the professionalism impressed me the most.”

— Tracy B. in Youngstown, OH

Great job overall! We could not have asked for a better, more professional team! I am confident that the crews have restored our basement to a better state.

— William G. in Canfield, OH

I made a call to SERVPRO at 6:00 PM on a Saturday. They were on site by 7:00 PM!! Amazing service. With me being away, they worked great with my people at the home.

— Jerry D. in Youngstown, OH

I would recommend them to everyone! Very hard workers and they couldn’t be any nicer.

— Olga D. in Steubenville, OH

We were impressed with your crew. Very professional and very expedient. I would recommend your company in a second. Thank you for making this just a bit easier. It's appreciated.

— Jeff C. in Chagrin Falls, OH

The team members were awesome, friendly and did a wonderful job!

— Renee C. in Jefferson, OH

I was very impressed with Jim Dobson's customer service. He was prompt with professional educated solutions. I look forward to working together in the restoration process.

— Erin A. in Columbiana , OH

Very prompt and professional!

— Randall Y. in Austintown, OH

Excellent service from Mike Arnold and his crew.

— Patrick D. in Austintown, OH

The SERVPRO team was very professional. The daily work performed by Tyler, Devon and Shelby was well appreciated. Those three individuals were hard working along with all the employees of SERVPRO.

— Matt B. in Campbell, OH

Great Staff! Everyone was very helpful, polite and understanding due to the fact I had surgery the week before the incident.

— Betsy B. in Salem, OH