Recent Posts

Commercial Preparedness with a Local Restoration Team in Ashtabula, OH

2/25/2020 (Permalink)

fire damage on brick building with structure falling apart SERVPRO is here to help if commercial property is ever under the threat of fire, water, or mold. We are locally owned and available 24/7.

As a commercial business owner, you have vendors/contacts for water, electricity, gas... but what about when one or all utilities are the cause of a major disaster? Do you know who to call?

SERVPRO of Ashtabula & North Trumbull County is here to help with our Emergency Ready Profile and disaster recovery services. Whether your facility is a nursing home, a factory, or even a hospital – our profile can help you minimize recovery time for any size disaster.

What is an ERP?

An Emergency Ready Profile is an online-based (but also physically accessible) directory of all things relevant to the makeup and layout of your property. It includes locations of major utility shutoffs and even where you would like your restoration crew to park in the event of a disaster.

What’s the catch?

An ERP is performed and delivered from our team to yours, at NO cost. That’s right, this useful tool is free service offered by your local restoration company in Ashtabula, OH at no charge to you.

What’s the purpose?

An ERP helps you recover from a disaster by equipping you, your team, and our team of the most essential information required in the event of a fire, water, or any kind of incident. Let’s say your building floods, our team will use the profile to locate and save your server from incurring any water damage.  This is only an example from a multitude of possible scenarios depending on the type and size of the disaster at your facility.

To learn more about our Emergency Ready Profile or to jump-start your team’s readiness for unexpected disasters, give us a call today at 440-319-3360. We’d be happy to answer any questions you may have.

SERVPRO is here to help if commercial property is ever under the threat of fire, water, or mold. We are locally owned and available 24/7.

The Importance of Continuing Education

2/20/2020 (Permalink)

schedule of tentative continuing education classes for 2020 year If you are an agent or adjuster that needs continuing education credits give SERVPRO of Ashtabula & North Trumbull Counties a call at 440-319-3360.


SERVPRO of Ashtabula & North Trumbull Counties offers Continuing Education (CE) Classes for insurance agents and adjusters throughout the year. Our CE classes range from Water & Fire Restoration to Mold Remediation and even includes Ethics. 

We have certified instructors in the restoration field that teach classes in a way that is helpful, interesting, and educational.  All SERVPRO instructors go through very specific training and have mitigation experience.  

SERVPRO believes that educating insurance agents in restoration is very important to building relationships. It also helps agents gain a detailed understanding of the restoration process.  This includes not only the processes we use in restoring homes but also the way in which technology has taken over the industry.

SERVPRO believes that the more detailed our information is, the better trust agents and adjusted can have in the work we do. So, when an agent or adjuster leaves one of our Continuing Education classes, they will feel more informed to make the necessary decisions as a representative for their clients through the claim process.

Claims decisions are very valuable, our hope is that with this information agents and adjusters can make informed decisions about filing a claim.

If you are an agent or adjuster that needs continuing education credits give SERVPRO of Ashtabula & North Trumbull Counties a call at 440-319-3360.     

Water Main Breaks in Wintry Ashtabula, OH

12/19/2019 (Permalink)

City workers tending to a water main break on the street in winter weather During extremely cold winters, the number of water main breaks will likely double the number of breaks that occur in the summer months in NE Ohio

The winter storms in Northeast Ohio can be absolutely brutal on homeowners! People who live on the border of Lake Erie in Geneva, Madison, Ashtabula and Conneaut are particularly at risk.  They expect lots of snow, high winds and frozen pipes that lead to water main breaks.

To understand how a water main break occurs, requires a small science lesson. As temperatures drop and reach levels below 32° F the moisture in the ground begins to freeze. As the temperature continues to drop, the deeper the freeze.

As the freeze line drops lower and lower beneath the surface, pressure begins to mount on anything underground.  This is where most of the water distribution lines and service pumps are located. Most water lines are designed to withstand approximately 200 lbs of soil pressure.

During the harsh winters in Northeast Ohio, the frozen ground is now exerting 400 lbs or more of pressure on the lines. As a result, the metal water lines, now fully contracted, become more likely to fracture.

The age of the water lines is also a contributing factor. The older the material, the more brittle the line. The susceptibility to break or fracture obviously increases.

The mains installed made after 1970 are made from stronger and more flexible metals. Those made prior to 1970 were made of cast iron and not as flexible, thus increasing the likelihood of a crack or break.

During extremely cold winters, the number of water main breaks will likely double the number of breaks that occur in the summer months in Northeast Ohio.

The secondary damage that a water main break can create will affect homeowners in those areas. Flooding, sewer & drain backups and keeping healthy water flowing are of great concern.

SERVPRO of Ashtabula and North Trumbull County provides emergency 24/7 services for water mitigation and restoration.

Our technicians will arrive within 90 minutes of your call and begin the process of returning your home to preloss condition. Our goal is to make it “Like it never even happened.”

Restoration of Fire Damaged Items in Ohio

11/22/2019 (Permalink)

salesman in servpro uniform holding giant teddy bear next to young girl smiling In all things, all situations, there is a silver lining to be found! Pictured: SEVRPRO Leader, Mike Arnold Sr. & two happy campers!

As an individual, whom has chosen a career in Water and Fire Restoration, one of the things that never gets easier, is seeing an individual or family in distress.

Generally, due to the SERVPRO response time, when we arrive on site, our customers can many times, still be in shock. When this is the case, it becomes imperative for me to bring a calming, reassuring, organized and meticulous presence to the situation.

Every situation is different.

Every customer has unique concerns, worries and fears. My initial objective is to simply listen and glean from this individual, what those concerns, worries and fears may be.

Next, I will do my absolute best to communicate how SERVPRO will address each concern and most importantly, highlight any and all bright points of the situation at hand. This communication is essential in effectively serving our customers in any restoration process.

Allow me to share with you a Fire and Smoke situation, that I am quite proud of and will forever reside in my fond memories.

In the spring of 2019, I was dispatched to a fire in Ohio. When I arrived, I met with a single mother with a young daughter. This young lady was surprisingly, calm and especially grateful that her and her daughter were alive and healthy.  I proceeded to walk through the home, assess the damages and concurred, they were fortunate to have walked away from that fire unharmed.

As we walked through, the mother conveyed the usual concerns. “Where am I going to go?” “What will my daughter wear to school?” “How will I replace all her belongings?”

Her questions were selfless! Her concerns were solely based on her daughters needs and well-being.

We continued walking through the home, evaluating the severity of damages. It was apparent and extremely unfortunate that not much of their belongings would be salvaged. The fire had done a great deal of damage. When we came upon her daughter’s room, the emotions heightened. Again, gratitude that they were okay, dismay as we viewed the charred remains of her child’s room and belongings. At this point the mother again had more questions.

One item this mother continued to gravitate toward and displayed great anguish over, was a teddy bear that belonged to her little girl. This teddy bear was an extremely sentimental item and was originally white, purple and pink. The bear was now covered in soot and resembled an awful grayish-brown color.

I listened as she expressed how much her child loved that bear and how she would certainly be devastated upon the discovery of this loss. Her entire home in ruins, but this bear, this bear was the one thing she continued to gravitate toward.

SERVPRO is the industry leader in fire restoration. We have many resources at hand for removing soot and odor from items such as furniture, clothing, shoes, building materials and yes, even teddy bears! As fire restoration specialists, many times, items that appear to be lost can be restored.

I quietly bagged the teddy bear, as not to call her daughters attention to the matter. I brought the bear to our facility and turned it over to our ESPORTA experts. These are the individuals that daily restore items damaged by water, sewer, smoke and soot.

A few days later, I had the great privilege of calling this mother and reporting to her that Mr. Teddy Bear was restored! Her daughter who was still not aware that we had the bear, visited our facility and I was able to surprise her with the restored bear! It seems a small thing in the grand scale, but it wasn’t small to this family. I was so thrilled to be a part of this reunion and extremely proud of the effort and attention that our staff put into this restoration. I am also happy to report that this young mother and her daughter are back in there new renovated and restored home.

In all things, all situations, there is a silver lining to be found!

SERVPRO Storm Damage Restoration

10/25/2019 (Permalink)

servpro transit fleet from side angle with more transits in the background We are on call 24/7, 365 for emergency services needed during a storm event.

Ashtabula, Ohio has been hit by various storms over the past year.  These storms have caused a range of damages from

  • torrential rain causing flooding and sewer and drain back-ups
  • high winds causing trees to fall on homes, buildings and cars
  • freezing temperatures causing pipe breaks

SERVPRO of Ashtabula & North Trumbull Counties can service and repair any damage from these storm scenarios. Here a few ways SERVPRO can assist during a storm event:

  1. We have highly trained and qualified Production Mangers and Technicians to handle sewer and drain back up.
  2. We also have the latest equipment needed to handle and complete multiple jobs at one time.
  3. SERVPRO can take down trees from homes and businesses and can tarp roofs to minimize damage and call in a mitigation crew if needed.

SERVPRO has plumbers, electricians and technicians who can assist in minimizing damage by putting in sump pumps, power boxes and even generators if needed. 

We are on call 24/7, 365 for emergency services needed during a storm event. If you are in need of restoration from storm damage, call us today at 440-319-3360 and we will help make it “Like it never even happened.”

Ready for Whatever Happens

10/21/2019 (Permalink)

side of SERVPRO semi trailer with fire and water background Our main priority is to help our customers restore rather replace.

SERVPRO of Ashtabula & North Trumbull Counties is a premier water and fire mitigation company. Our crews use specialized equipment and techniques that can restore your belongings and property to a preloss condition.

Our main priority is to help our customers restore rather replace. In order to make this process possible, we offer a variety of services that can help make any size loss, “Like it never even happened.”

Additionally, as a member of a nationally recognized franchise we have had the opportunity to assist in storm damage restoration across the globe. We have sent crews to Hurricane Harvey, Matthew, and Dorian. Our experience with storm damage recovery is one of the reasons we are proud and ready to serve and restore Ashtabula & North Trumbull County from whatever happens.

If your home or business is in need of storm damage repair, call you team of restoration professionals at 440-319-3360.

Heavy Rain, Hefty Cost

10/18/2019 (Permalink)

concrete basement with water puddles and SERVPRO equipment in the background When water damage leaves your home in disarray, it is almost as if the biggest storm just began. SERVPRO is here to help!

Did you know? Rain is a common cause of water damage to residential basements. if your home has water proofing issues, you may know this to be true from personal experience. With fall approaching soon, we have included some of our go-to tips for preventing and responding to water damage in your Ashtabula or North Trumbull County home.


  1. Clean and properly maintain gutters
  2. Practice proper sump pump maintenance
  3. Check basement for any cracks or weak spots


  1. Gather loose items from floors
  2. Turn on air conditioning for maximum drying (during summer/warmer months)
  3. Remove colored rugs from wet carpeting
  4. Contact a water restoration professional

When water damage leaves your home in disarray, it is almost as if the biggest storm just began. Fear not, your local team of water restoration professionals are here to help!

We have state of the art equipment and a scientific drying process that will help make it, “Like it never even happened.”

If your home or business incurs damages from water, fire, or even mold – give us a call today 440-319-3360

Ashtabula County Commercial Fire Cleanup

10/11/2019 (Permalink)

street with fire and smoke ablaze in the trees and pole lines We're Faster to ANY Size Disaster

Incurring a fire can be detrimental in any setting, especially in a commercial property. In addition to fire, smoke and soot damage, the firefighting efforts can lead to water damage as well. This type of damage can leave real destruction and inconvenience for your business, employees and customers. You may feel stressed, confused, and vulnerable, so you’ll need a caring expert to guide you through this crisis. SERVPRO of Ashtabula and North Trumbull Counties will treat you with respect and empathy, and we will always treat your home and belongings with care.

SERVPRO of Ashtabula & North Trumbull Counties specializes in fire and water damage restoration. We are highly skilled in damage restoration, with personnel and equipment that can quickly restore your business to pre-fire condition.

Please refer to our Fire Damage Tips - Until Help Arrives Guide and follow these tips to protect yourself and your property.

Why Choose SERVPRO of Ashtabula & North Trumbull Counties?

We're Faster to ANY Size Disaster

Immediate action is crucial when dealing with water and fire damage. We’re dedicated to responding immediately when you need help. A fast response helps lessen the damage, limits secondary damage, and reduces cost. We are a 24/7 emergency services company.

We're Fire & Water Damage Specialists

As fire and water restoration specialists, we have the training, experience and specialized equipment necessary to restore your home or business. We are committed to providing superior service while restoring your property back to preloss condition.

Our Restore vs. Replace Mentality

We focus on restoring versus replacing because restoring your property is substantially less costly than demolishing and replacing it. This “restore first” mentality also allows us to get your home or business back to pre-fire condition quicker and with less disruption and inconvenience.

Call SERVPRO of Ashtabula and North Trumbull Counties at (440) 319-3360 for any restoration needs and we will make it, “Like it never even happened.” You can also stay connected with us on facebook.

Fire Damage Restoration Process

9/27/2019 (Permalink)

Flames behind a house engulfed in fire and smoke At SERVPRO of Ashtabula & North Trumbull Counties, restoring your property from fire damage is our priority.

Figuring out your next more after a fire can be confusing. Often, homes suffer from fire and/or water damage from the firefighting efforts. That is why your local SERVPRO is here to help!

After disaster strikes, we work our hardest to return your home or business back to its preloss
conditions. We offer a variety of services tailored to help make fire and smoke damage “Like it never even happened.” The type of service(s) necessary may depend on the type and source of fire that occurs.

There are several common fire hazards. Electrical hazards, flammable materials, flammable liquids, and hidden hazards can all lead to a fire emergency in your Ashtabula or Trumbull County home or business. If your property incurs fire damage you, want help from the leading professionals in fire restoration.

Our process begins when you call us. We start by notifying the nearest SERVPRO crew with the proper tools and resources.

  1. Inspect – we will carefully inspect all rooms of your property for damage from smoke, fire, and soot.
  2. Develop a plan based off the information discovered during assessment
  3. Immediate Board-Up and Roof-Tarping – to protect the structure of the home we will secure the windows, walls, and roof in your home. Windows will be boarded, and we will place trap on the roof.
  4. Water removal and the drying process begins immediately. With dehumidifiers and air movers, we will remove any remaining water from your home.
  5. With the water gone, we will address any damage from smoke or soot. We will use our specialized equipment and techniques to address the ceilings, walls, and other surfaces.  
  6. All restorable items from the fire will at this point be cleaned using SERVPRO’s techniques that help restore items and structure to pre-fire condition. Any odors on the items will be addressed with our industrial air scrubber and fogging equipment.
  7. The final step in the process is where your home begins to return to its pre-fire condition. This includes any repairs that may arise from fire damage including; painting, drywall, and carpet concerns. In some cases, restoration may require construction repairs to room(s) in the home or business.

At SERVPRO of Ashtabula & North Trumbull Counties, restoring your property from fire damage is our priority. Our proven system and techniques are designed with a focus on restoring rather than replacing when possible. Our commitment to your personal belongings is intended to save you money and emotional stress.

If you ever experience damage from fire, call the professionals at SERVPRO of Ashtabula and North Trumbull Counties.

We have years of experience assisting in fire damage restoration. Call us at 440-319-3360 if you ever need our help! 

Tips for Tackling Storms with Technology

9/25/2019 (Permalink)

SERVPRO employee talking to female customer with storm in the background Technology has increased the ease of communication, but the use of technology can extend way beyond reconnecting with family members on Facebook.

These days, there is an app, website, or something technology based for EVERYTHING. Technology has increased the ease of communication, but the use of technology can extend way beyond reconnecting with family members on Facebook.

In fact, there are many ways you can use technology to stay in know during emergencies. Here are some useful ways to use technology as a tool during storms.

  1. Back-up Important Information

Websites like Google Drive and Dropbox provide free ways to store files, photos, and contacts. This can be particularly useful if important or sentimental documents are damaged during a storm.

  1. Follow the News

Be sure to connect with local stations, reporters, and agencies to stay informed about any relevant updates or warnings. Local and national level stations issue alerts across their social media pages during emergencies. Be sure to like or follow them to be included!



  1. Charge Up & Get in Touch

A portable charger can be highly instrumental in the case of a weather emergency. After a storm has passed you may want to notify your family and friends of your safety. The American Red Cross and Facebook both offer safety check-ins, in which individuals in affected storm areas can state their safety.

SERVPRO of Ashtabula & North Trumbull County also offers a free Emergency READY Profile (ERP) that will help you prepare your home or business for any kind of emergency.

Oftentimes, weather alerts are issued and active within a moment’s notice. This can leave you confused, scrambled, or hurt without the proper precautions. Set up yourself, your home or your business up for safety by using technology as a tool to prepare and survive the next storm that strikes.

If you find yourself in need of storm preparation or damage recovery services, SERVPRO of Ashtabula & North Trumbull County is here to help! Call us with any questions and we will be glad to make it, "Like it never even happened." (440) 319-3360

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